Terms and Conditions:
- The Ramki platform serves as a mediator between wholesalers and retailers (B2B) in the food products and beauty & care sections.
- All products are subject to the requirements and specifications of their manufacturers and producers. The Ramki platform is not responsible for manufacturing defects, improper storage, or issues with transport and shipping.
- The Ramki platform is licensed by the "Marouf" program under the Saudi Business Center to document e-commerce under license number 310085. Thus, we are not product manufacturers but operate in e-commerce and sell products without bearing liability for manufacturing defects or customer storage issues.
- Our platform provides software solutions to ensure convenience for customers in ordering products, obtaining prices, and completing orders in simple steps, saving effort and time.
- The primary sales on the Ramki platform are for traders in the food products and beauty & care sections.
- Buyers must be aware of the terms and conditions of the Ramki platform and must be eligible to make purchases and payments for the products they buy from the platform.
- Prices are updated by the Ramki platform according to global and local market changes, transparently and without ambiguity.
- Customers can cancel an order made by mistake, and all orders are confirmed by customer service before any operations begin.
- If a customer confirms their order through the platform and later decides not to receive it (unless there are defects or issues), the customer bears the cost of shipping and return.
- The Ramki platform team has the right to contact the customer in case of any issue and work to resolve it.
- Regarding product expiration dates, the platform takes care to review and ensure product validity and selection.
- For products with a limited expiration date, the Ramki platform is only responsible for delivery to the customer, not for storage.
- If any expired product is delivered, the Ramki platform's responsibility is limited to returning the item and refunding the amount to the customer.
- Customers can contact customer service for complaints, suggestions, or development requests.
- The terms and conditions are accessible to customers via the Ramki platform at any time.
- The Ramki platform updates its terms and conditions based on market changes, the nature of its operations, and new developments.
- By accessing the Ramki platform and placing an order, you agree to the terms and conditions.
By using the RamkyApp platform, you agree to be bound by these terms and conditions. If you do not agree to the terms and conditions, you must refrain from using the website and application. We reserve the right to update or modify these terms and conditions from time to time, and it is your responsibility to review them periodically. We are not obligated to contact or notify you of any changes made to the terms and conditions. Your continued use of the RamkyApp platform constitutes your acceptance of the applicable terms and conditions at the time of use. As part of our commitment to making RamkyApp a place you want to visit frequently, we welcome all your feedback on any of the policies or rules listed below.
"You" refers to the user of the RamkyApp platform, and all expressions leading to this meaning are considered. "We" refers to the RamkyApp platform, and all expressions leading to this meaning are considered. "RamkyApp platform" refers to the aforementioned definition. "User information" means the personal details you provide to us through the RamkyApp platform. "Users" refers to users of the RamkyApp platform collectively and/or individually, as indicated by the context. "Website" refers to the site on the World Wide Web. "Content" means any reviews, comments, messages, data, information, text, music, sound, image, drawing, video, code, or other materials that are broadcast or displayed on the RamkyApp platform either directly or through a third-party website. "Interactive areas" refer to discussion forums, bulletin boards, review services, chats, or other forums provided by RamkyApp and used by you or other users to post content. "Automated processing" means any bot, spider, screen scraper, data aggregation tools, or other automated tools, routines, or processes. "Terms and Conditions" refer to these terms and conditions, which may be amended or modified from time to time.
2.1 To access the RamkyApp platform, you must be at least 21 years old (according to the Gregorian calendar) and possess full legal capacity.
